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Bergen Regional Medical Center
The BCIA pledge to the continuous improvement of Bergen Regional Medical Center is more fully realized every year and gains made in 2003 illustrate the determination to make the medical center a modern, comprehensive healthcare facility for the people of Bergen County.
The decisive difference is a team committed to providing exceptional service to its growing population and investment in the facility. The fruition of this commitment is made tangible by the recognitions and accreditations garnered recently, the ongoing physical improvements to the buildings and major purchases of advanced medical technology.
Q: WHY ARE FACILITY IMPROVEMENTS SO IMPORTANT?
A: Recognizing that an aging facility has restrictions, the Bergen County Improvement Authority, under the guidance of Deputy Director Quentin Wiest, and the management of Bergen Regional Medical Center, implemented a strategic facility improvement plan. Investment in the facility demonstrates to the public, the patient, the medical staff, and employees, a commitment to the medical center's future. In 2003 over $3 million was invested in renovating BRMC; an investment, which reflected nearly 100% occupancy in the upgraded patient care areas. Major facility improvements for 2003 included:
Long Term Care
Extensive renovations to an entire floor, designed and decorated to provide cultural familiarity and comfort for a large Korean population, were completed. This unique financial collaborative effort unites the BCIA, BRMC and the Korean community leaders.
Behavioral Health
The newly renovated 48-bed Older Adult Extended Care Unit was opened in 2003 to great enthusiasm and pride. In this unit, chronic psychiatric patients 65 years and older are taught life skills as routine as functioning in the kitchen that will help them transition back into the community.
Q: WHY IS ADVANCED TECHNOLOGY SO VITAL?
A: In order to maintain a viable healthcare facility, a strategy for growth is the ongoing investment in new medical technology. Patients, families, staff, and physicians all benefit. Many upgrades were made to medical equipment and technology in 2003 including the following major purchases:
MRI/MRA (GE Magnetic Resonance Imaging/Magnetic Resonance Angiography)
This diagnostic imaging system is among the newest and fastest on the market and can perform at least four procedures per hour.
Lithotripsy
This new equipment provides the physician with the ability to detect kidney stones at the bedside.
Pediatric Colonoscope
Frail, petite, elderly patients have distinct needs, and to ease the discomfort of this common procedure, equipment designed for children was purchased and is effective in serving older patients.
Horizon Pharmacy System
Safety is a primary focus and this new pharmacy system monitors the dispensing of drugs and prescriptions for both inpatients and outpatients throughout the continuum of services at the medical center. It alerts staff to any possible adverse drug interactions and provides prescriptions in a timely manner.
Q: WHY DOES BRMC CONTINUE UPDATING SERVICES?
A:: Bergen Regional Medical Center has redesigned systems of care to make their programs and services quality and safety oriented, innovative, customer driven, and responsive to patients and their loved ones. The following improvements demonstrate this commitment.
Behavioral Health Division /Deficiency Free
The New Jersey State Department of Health and Human Services inspected the newly renovated Older Adult Extended Care unit and found it to be in excellent condition and in total compliance with all State requirements.
 Long Term Care Division/Korean Unit
The new 80 bed Korean unit incorporates traditional Korean food, ambience, and spiritual needs. Many of the employees on this unit have a Korean heritage.
Evergreen Addiction Services
This newly improved service offers innovative, intense addiction programs for both inpatients and outpatients. The expanded outpatient programs vary from intense five days a week, to night sessions and individual counseling for those patients who do not require either of the above.
Ambulatory Express
The outpatient clinic system was structured to make it more user friendly and eliminate unnecessary visits to the hospital emergency department. Patients are now seen on a more timely basis should they require medical services before a regularly scheduled visit.
Wound Care and Pain Management
As voluntary participants in the quality study on wound care and pain management conducted by the Peer Review Organization of New Jersey (PRONJ), the medical center exceeded all quality measurements on both a state and national level
Behavioral Health Division /Access Center
The Access Center was created in 2003 to streamline the admission process and serve as a central location for all calls inquiring about a program or service in the Behavioral Health Division.
Q: HOW DOES BRMC HELP MAINTAIN QUALITY OF LIFE?
A: The Long Term Care Division at Bergen Regional Medical Center has 574 beds that are home to people who are not medically able to live in their own homes. The BRMC leadership puts great importance on providing a comfortable, homelike setting for these residents. The creative use of pet therapy is a typical example.
Pet Therapy
Pets bring a special kind of therapy to the medical center long-term residents. Close to 300 pets and their owners visit the residents. Pet therapy enhances their sense of touch and can reach their deepest, most pleasurable emotions and memories. In 2003 the Pet Therapy Program expanded to include the Adolescent Partial Care and Alzheimer units.
Q: DO YOU KNOW THE EXTENSIVE RANGE OF SERVICES AT BRMC?
A: BRMC is the largest comprehensive health care provider in the state of NJ with 1,070 licensed beds. Three unique, yet integrated divisions of acute care, behavioral health and long term care make BRMC a fully comprehensive medical center. BRMC has sustained a strong record of success the past seven years. The collaborative efforts of BCIA and the BRMC management team headed by Joseph Gallagher, President/CEO, have brought this medical center to a new level of excellence. Plans to continue that growth are underway and include expansion of the 80-bed Korean long term care facility and potential emergency room renovations, on-site dialysis and expansion of the ventilator dependent unit. Additional medical career residency programs with BRMC serving as a rotation site are also being considered for 2004.
Nestled in one of the last vestiges of open land in Paramus, BCIA is serious about the future of Bergen Regional Medical Center. The progress made in 2003 is a sample of what is to come — the largest, comprehensive healthcare facility in the state, offering a wide range of services — for all of Bergen County.
Community Oversight Board 2003
Special thanks to the Community Oversight Board, a body of volunteer health care professionals and patient advocates, for providing expert advice and counsel to the Bergen County Improvement Authority.
David J. McCarthy, Chair
Rita Ahuja, M.D.
August D. Cademartori
Richard J. DeLuca
David J. Griffith
Clark LaMendola
Dennis McNerney
Roberto Muniz
Lt. Dwane R. Razzetti
Pauline Spain
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Yolanda DiMari, Vice Chair
David L. Broadnax, M.D.
Freeholder James M. Carrroll
Kenneth P. DiPaola
Dr. Lucille Joel
Donald J. Landzettel
Sally Monahan
Regina Dunphy O’Neill
Bryon E. Roshong, D.M.D.
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